Chapter 5.6: Handling complaints

Institutions may receive complaints about researchers or the conduct of research, or about the conduct of a Human Research Ethics Committee (HREC) or other ethical review body. Complaints may be made by participants, researchers, staff of institutions, or others. All complaints should be handled promptly and sensitively.

The Australian code for the responsible conduct of research describes ‘research misconduct’ and specifies institutional processes for dealing with it. Where complaints about researchers or research raise the possibility of misconduct fitting this description, they should be dealt with under those processes. Where complaints about researchers are serious and fall outside that description of research misconduct, they should be handled under institutional processes for dealing with other forms of misconduct, for example harassment or bullying.

There can be justifiable differences of opinion as to whether a research proposal meets the requirements of this National Statement. For this reason, while this chapter provides for complaints about the process of review, it does not provide for appeals by researchers against a final decision to reject a proposal.

Guidelines

5.6.1 To handle complaints about researchers or the conduct of research, institutions should:

1. identify a person, accessible to participants, to receive these complaints; and
2. establish procedures for receiving, handling and seeking to resolve such complaints.

5.6.2 Where such complaints raise the possibility of ‘research misconduct’ as described in the Australian code for the responsible conduct of research, they should be handled in accordance with the ‘research misconduct’ processes specified in that document.

5.6.3 Where complaints about researchers allege serious misconduct that falls outside the range of ‘research misconduct’ as described in the Australian code for the responsible conduct of research, they should be dealt with under institutional processes for dealing with other forms of misconduct, for example harassment or bullying.

5.6.4 Institutions should also establish procedures for receiving, handling and seeking to resolve complaints about the conduct of review bodies in reviewing research proposals.

5.6.5 Where these complaints cannot be readily resolved by communication between the complainant and the review body that is the subject of the complaint, complainants should have access to a person external to that review body to handle the complaint.

5.6.6 Institutions should identify a person or agency external to the institution to whom a person can take a complaint that has not been resolved by the processes referred to in paragraphs 5.6.1 to 5.6.5.

5.6.7 Institutions should publicise their complaints-handling procedures.