Your present systems for measuring performance

Your organization probably already has systems for measuring performance. Some community organizations ask only:

• Are we following our purposes?
• Are we financially viable?
• Do board members think the program is effective?
• Do staff members think the program is effective?
• Do clients think the program is effective?

That is not usually good enough for a modern organization. At the very least, they also need to look at:

• Key financial ratios
• Risks
• Market position
• The number of clients and their satisfaction
• The views of other stakeholders
• Staff skills
• Organizational capacity

 

Interview questions

1. How does your organization currently measure performance? Look at your existing measures and its tools and techniques of assessment.
2. How effective are your current systems for measuring performance?
3. How good is your current performance? Consider performance reports, variance from plans for key result areas, performance measures, and assessment techniques.