Holistic response

This means helping people to address problems that aren't their presenting problem, even if they are outside your expertise or interests, or of your organization. For example, you might work in child protection, but will still need to be able to identify alcohol and other drug problems affecting the life of a client. You'll also need to be able to decide whether to refer or retain them, and whether a brief intervention is appropriate instead of an immediate referral.

The response generally takes the following steps:

1. What issues are impacting on the person?
2. What issues are affecting the persons ability to get appropriate services?
3. Evaluate the range of issues.
4. Determine the course of action to take
5. Establish interpersonal relationship with the person so that all issues can be addressed.
6. Provide a brief intervention if necessary.
7. Respond appropriately to people who are vulnerable and at significant risk, including children and young people
8. Refer people to somewhere they can get help.

For more, read the e-book Responding Holistically